Return & Exchange Policy
At Lucca & Lecco, we strive to ensure our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your purchase, we offer a straightforward return process.
Items Eligible for Return: Rolls of fabric must be unused, in the same condition that you received them, and in the original packaging.
The following items are not eligible for return:
- Cut or partially used fabric rolls
- Fabrics sold by the meter
- Discounted items
Returns must be initiated within 5 days of the purchase date. After 5 days, unfortunately, we cannot offer a refund or exchange.
Return Process
- Initiate a Return: Contact our customer service team at [ lecco@gmail.com or +973 1234 5678 ] to request a return authorization.
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Prepare Your Return: Pack the item securely in its original packaging and include the return authorization form provided by customer service.
- Ship Your Return: Ship the item to the following address (Address)
Refunds
- Refund Method: Refunds will be processed to the original payment method within 7-10 business days of receiving the returned item.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [
+973 3373 5311 ]